We are thrilled to welcome Ma. Ricaela Equibal to the RISEC Community Foundation team as our newest Content Writer specializing in Canadian Settlement. Ricaela, a proactive and determined Professional Writing student, brings a wealth of experience and a deep passion for helping others through her writing skills. She is currently pursuing a diploma in Professional Writing at Algonquin College of Applied Arts and Technology, which she began in September 2023, and holds a Bachelor of Arts in Literature from the University of Santo Tomas in Manila, Philippines.

Ricaela’s professional journey is marked by her dedication to enhancing client experiences and fostering positive relationships. She has worked in various roles that have honed her communication and interpersonal skills, making her an excellent fit for our team. As a Project-based Essay Evaluator for Transactional Education Solutions Team Inc. in Makati City, Philippines, Ricaela provided precise and timely feedback on English essays, significantly enhancing student learning. Her keen eye for detail and commitment to quality also shone through her role as a Proofreader at SYKES in Makati City, where she meticulously proofread web content to ensure grammatical accuracy and proper layout.

In addition to her proofreading and evaluation expertise, Ricaela has a strong background in customer service. At SYKES, she served as a Customer Service Agent, where she resolved customer issues, handled inquiries about hotel bookings, and coordinated with hotels and tour partners. Her ability to handle customer complaints and provide satisfactory solutions demonstrates her problem-solving skills and dedication to client satisfaction.

Ricaela also has experience as an Online English Teacher with CETT in Ortigas City, Philippines, where she taught English to students of various ages. She boosted student engagement and comprehension through interactive online sessions and proctored quizzes and exams. This role underscored her ability to create engaging educational content and foster an interactive learning environment, skills that are invaluable for her new role at RISEC.

Ricaela’s diverse background and her academic pursuits in professional writing and literature make her a valuable addition to the RISEC team. She will be working full-time with us during the summer break and part-time in the afternoons and evenings once her academic year resumes in September 2024. Her availability during holidays ensures that our content needs are consistently met.

We are confident that Ricaela’s expertise, passion for writing, and commitment to enhancing the settlement experience for newcomers will greatly benefit our organization and the community we serve. Please join us in welcoming Ma. Ricaela Equibal to the RISEC Community Foundation family.